Field Service Engineer (m/f/d) France - onsite Customer site in Paris Greater Area

At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. 

Azenta Life Sciences is a global leader in the life sciences space with headquarters in Burlington, MA, and offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally.   We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally.

Our Field Service Engineering team is looking for a new talent, starting at the earliest possible time as Field Service Engineer (m/f/d) onsite at one of our customer sites in Paris Greater Area.

location: onsite at customer facility in Paris Greater Area

fulltime role

permanent position

How You Will Add Value

The Customer Support Engineer (or “Field Service Engineer”) performs basic/ routine customer support activities, such as installation, modification, repair and preventive maintenance of Azenta´s equipment and systems at customer sites. He is responsible for solving customer problems at the respective customer location/ region with the necessary discretion and good judgment.

You will have the opportunity to work with exciting technology, such as warehouse robots/ robotic systems/ linear robot systems, especially in cold environments. Furthermore, you will be responsible for a great variety of other life sciences tools: from sealers to piercers to cryogenic systems and pneumatics.

What You Will Do

• Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.
• Serves as company liaison with customers on administrative and technical matters for assigned projects.
• Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
• Including any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.
• Works under limited supervision on assignments that require a comprehensive knowledge of the discipline.
• Being responsible for a business activity, or lead small projects, assume several components of a larger project or program, or complex portion of a large project/program.
• May assist and/or provide limited supervision to more junior staff members.
• Broad application of principles, theories, concepts, and techniques used in the applicable technical or business discipline and working knowledge of interrelated fields.
• Developing resolutions to diverse and complex problems very often requiring creativity.
• Exercises judgment using generally defined practices and policies in selecting methods and techniques for arriving at solutions.
• May represent the organization on projects and interface with customers.
• Impact of errors may have implications requiring significant expenditure of resources to correct and/or achieve project goals.
• Install, modify, repair, conduct preventive diagnosis and perform maintenance on the software and hardware of the equipment and systems.
• Interface with customers to ensure contract Service Level Agreements.
• Adopt “Proof of Concept” for both customer and internal Azenta Management.
• Provide system performance summaries about number of system events (weekly, monthly, and rolling), issue pareto analysis, and root cause / corrective actions.
• Assist with sample migration (initial transfer from old format to new format and load into customer Store).

What You’ll Bring

• Successful completed vocational training as electrical or mechanical technician.
• Associate of Science (AS) degree, technical certificate or equivalent would be a benefit.
• Strong Electrical & Mechanical background.
• Minimum of 3 years of related experience in a similar role in the life sciences environment.
• Excellent systematic troubleshooting skills utilizing a structured and comprehensive process to determine the root cause of an outage.
• Experience in working with sample storage solutions would be a benefit.
• Personal strengths:
• Excellent communication skills with the ability to interface effectively with customers and peers.
• Ability to handle problems independently and implement corrective action.
• make independent decisions based upon the priority of the problem in relation to business needs.
• Proficient with use of a PC, Windows, and DOS based Operating Systems. Oracle experience highly beneficial. 
• Readiness for frequent travel nationally and internationally, also on short notice.
• Readiness to be on-call occasionally or work on holidays or weekends.
• Ability to work in cold environments, awkward positions and in confined spaces.
• Valid driver’s license, good driving record.
• Fluent in English and French.

Our offer

• Become part of a company that makes a positive contribution to launching groundbreaking scientific developments and therapies.
• Contribute to innovative cell therapies and be a part of revolutionary cancer therapies.
• Take advantage of the operational opportunities in a growing, modern, and innovative company within the health care/life science industry.
• Experience an intensive exchange of experiences and close cooperation in a worldwide network with our customers, friends and partners.
• We offer participation in national and international company events.
• After your initial training, you will receive regular training and further education opportunities that are tailored to your needs.
• A workplace that promotes your maximum.
• You will participate in capital-forming benefits, numerous corporate benefits.
• Positive corporate culture and practiced teamwork across all locations.
• Individual development opportunities of your international competencies and language skills.

Contact

GENEWIZ France Ltd

Christina Knappe, Talent Acquisition

4 rue de Marivaux

75002 Paris

Email: Christina.Knappe@azenta.com

Please apply with your complete application documents (cover letter, detailed CV, references) in English.

About us

Azenta Life Sciences is a global life sciences leader headquartered in Burlington, MA, with offices and operation sites around the world. We are the market leader in automated biospecimen management solutions and genomic services in areas such as drug development, clinical and novel cell therapies for the world's leading pharmaceutical, biotech, academic and healthcare institutions.   Our laboratory analysis, sample management and storage, informatics software and consumables services offer unparalleled capabilities and have the largest installed base managing over one billion samples worldwide.

For more information: https://careers.azenta.com/