Technical Application Scientist

Position Title: Technical Application Scientist

Location: San Diego, CA

Shift: M-F 9am-5pm

Intro

At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. 

Azenta Life Sciences is a global leader in the life sciences space with headquarters in Burlington, MA, and offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally.   We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally.

How You’ll Make an Impact 

​​The Technical Application Scientist position is a non-bench role that works closely with customers and the lab in order to effectively manage the customer interaction with GENEWIZ. 

What You’ll Do 

• Provide NGS consultation for complex projects via enhanced touchpoints including emails, direct calls, and teleconferences 

• Review all NGS quotes from Associate Study Managers 

• Train Associate Study Managers  

• Optimize pre-sales and quoting workflow  

• Lead troubleshooting for standard cases 

• Serve as the main point of contact for select external customers including, but not limited to: 

• General pre-sales inquiries 

• Complex project design 

• Progress reports 

• Technical support/troubleshooting 

What You Will Bring

• Master’s Degree required with 2+ years of relevant experience required  

• PhD preferred 

• In-depth knowledge of NGS techniques, applications, and platforms is required 

• Prior scientific technical support and troubleshooting experience is required 

• Project management experience recommended 

• Excellent interpersonal skills, both verbal and written, is required 

• Ability to efficiently, accurately, and succinctly communicate complex information is required 

• ​​Ability to multitask and meet deadlines in a fast-paced, customer-oriented environment​ 

EOE M/F/Disabled/VET